MerchLIVE.com accepts the following payment types:

Visa®

MasterCard®

American Express®

PayPal®

Paying by Credit Card:

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be declined or delayed if we cannot verify the “bill to” information or the information does not match the address information on file.  If your credit card is declined during checkout, please verify that you have provided your billing information correctly.  Multiple checkout attempts may cause your credit card company to place multiple authorization holds against your credit cards available credit line.

 

Paying by Pay Pal:

Once you have chosen Pay Pal, the checkout processes will lead you into your Pay Pal account. Please follow through by logging in and completing the transaction. Failure to do so will keep your order as incomplete

Sales Tax:

MerchLIVE.com collects Michigan State sales tax. Tax for orders shipped in Michigan will have sales tax automatically added to the order total.

Sales Tax Rate: 6%

Personal Information:

Any personal information that you provide us will be used only to process your online shopping.

This information is stored on a secured server and your email address will not be shared, sold or given way to any other companies.

We will use your email address to notify you of your order processing and for correspondence concerning your order along with any specials MerchLIVE.com may promote.

Privacy Policy

Any information collected from you such as, but not limited to, your:

Name

Address

Phone number

Email address

Payment information

Originating IP address

Cookies

Will not be shared with any third parties and stay within the MerchLIVE.com corporate entity.

The MerchLIVE.com website uses 128-bit SSL encryption on all transactions

Processing Time

If your order status hasn’t updated over the 10 business days past expected shipping please don’t hesitate to contact us for more information on your orders status.  Please place the subject “Order Status” in the email so that we may respond as efficiently as possible.  Please also be sure to include your order number in the email as well.

All in stock orders may take up to 7-10 (while often much faster) business days for processing regardless of shipping method.

All orders placed on Friday after 2pm EST – Monday 8:59am EST will not begin processing until Monday 9am when we reopen from the weekend.

All orders placed on a holiday will hold the same processing time, they will begin processing the following business morning.

If you have an urgent order that you need to receive by a certain date, we urge you to order early!  Please also always remember to take processing and shipping time into account when ordering.

If you have an urgent order already placed and you don’t think will make it in time, please contact us via email right away. We will do our best to process your order at a faster rate, but again cannot guarantee what day the package will arrive.  Please use the subject Urgent Order when contacting us so that we may respond as quickly as possible!

Shipping 

All orders are shipped from our Kalamazoo, MI warehouse. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday, or Holidays.

All shipping prices are based on the item weight, and distance of travel.

Prices are set according to the USPS pricing guidelines/costs

Domestic Orders

All domestic orders are shipped via the US Postal Service. All domestic in-stock orders ship within 7-10 business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

* Eastern United States

US Postal Service First Class Mail-2-5 Business Days

* Midwestern United States

US Postal Service First Class Mail- 1-3 Business Days

* Western United States

US Postal Service First Class Mail- 4-6 Business Days

Expedited shipping methods such as US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed. All orders are subject to the 7-10 day processing before shipment.

Media Mail tends to take quite a bit longer than First Class mail, and tracking information is not always updated.

International Orders

International orders are shipped via the US Postal Service International Mail.

All international in-stock orders ship within 7-10 business days of the order being placed. Depending on the country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

The cost of shipping depends on the location and the weight of the package. Prices differ depending on the country that you live in.

Some countries require the customer to pay a customs duty or tax when picking up their package.This is completely out of MerchLIVE.com’s hands.Please do not ask to mark a package as “gift,” as this is illegal.

Return To Sender

If there is an issue with your address and your order has already been shipped, unfortunately there is nothing that we can do to correct the address.  More often than not, these orders will be Returned to Sender.  This can be monitored with the tracking information emailed upon shipment.

If your package is sent back to us, we will contact you using the email address you submitted when the order was placed with instructions for reshipment. If the email address you provided at the time of order placement is incorrect, or you do not respond to our email within 10 business days your order will be canceled and you will receive a refund for the cost of the item ONLY.  Please be advised that we cannot reship or refund anything until the original package is returned to us.

Credit Card customers:

If the address is incorrect, and you would like the package reshipped we will require the correct information be provided along with permission to charge your card the reshipping costs within 10 business days of contact. If we do not hear back from you within the allotted time, your order will be canceled and you will be refunded for the cost of the item ONLY.

If the address is correct, and you would like the package reshipped we will require an alternate address be provided along with permission to charge the card the reshipping costs within 10 business days. If we do not hear back from you within the allotted time, your order will be canceled and you will be refunded for the cost of the item ONLY.

PayPal customers:

If the address is incorrect, and you would like the package reshipped we will require the correct information be provided, along with a PayPal payment sent to our PayPal account in the amount of reshipping costs (all payment information will be included in the email sent) within 10 business days. We will require you email us to let us know once payment is sent along with the corrected address within the allotted time. Otherwise your order will be canceled and you will be refunded for the cost of the item ONLY.

If the address is correct, and you would like the package reshipped we will require an alternate address be provided, along with a PayPal payment sent to our PayPal account in the amount of reshipping costs (all payment information will be included in the email sent) within 5 business days. We will require you email us to let us know once payment is sent along with the corrected address within the allotted time. Otherwise your order will be canceled and you will be refunded for the cost of the item ONLY.

If you have any additional questions about how the Return to Sender process works, please feel free to send us an email with the subject Return to Sender.  We will respond as soon as possible!

International Shipping

General Shipping Information

All international orders are shipped via the US Postal Service.

All in-stock orders will ship within 7-10 business days

Transit time will vary by country, time of the year & customs practices.

It can take up to 8 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

We were recently informed by the US Postal service that some packages can spend up to 5 weeks in customs. This varies by country & customs laws. So please allow 2-8 weeks for delivery

The cost of shipping depends on the location and the weight of the package.

Prices differ depending on the country that you live in and the items you order.

Some countries require the customer to pay a customs duty or tax when picking up their package.

This is completely out of our hands, and will vary by country.

Please do not ask to mark a package as “gift,” or change the value on the invoice as this is illegal.

International Address Issues

When placing an international order that requires a state just follow the steps below

Put your CITY in the ADDRESS LINE 2 spot

Put your STATE in the CITY LINE spot

When we print the invoice, it will all fall into the appropriate sections for shipping!

No Ship Country List

There are some countries that the USPS does not permit us to ship to.

Unfortunately, this is not something we can change unless the list is updated by the USPS

If your country does not appear in our drop down list we cannot ship to you.  We are very sorry for the inconvenience!

If you have any additional questions about an International order, please feel free to send us an email!  Just be sure to add the subject International to the email so that we may assist you as efficiently as possible!

APO ADDRESS

MerchLIVE.com gladly supports out troops by shipping to APO/FPO addresses.

Unfortunately at this time, there is no tracking information provided for packages shipped to APO/FPO addresses.

We apologize for the inconvenience.

The Department of Defense has issued the following guidelines for addressing mail to military & civilian personnel

– Use the persons FULL NAME

* All mail MUST be addressed to someone specific

– Include the unit and APO/FPO with 9 digit zip code (if one is assigned)

– Include a return address

For packages, print on one side only with the recipient’s address in  the lower right hand portion.

Example:

SSGT Kevin Taylor

Unit 2050 Box 4190

APO AP 96278-2050